DISCLAIMER

To open a Rma number it is necessary to fill the following form with all the required fields and click on the button "RMA REQUEST".
This form is valid only for one system. You can send all the damaged parts involved with a single RMA if they are related to the same system.
We will use the received data in compliance with the D.Lgs. 196/2003 and UE Regulation 2016/679 according with the principles of honesty, lawfulness, and transparency for the protection of privacy.

Important:

• Remember also, to clearly mark the RMA number on the outside of the package and please write it visibly in the transport document.
• The product to return should be properly protected and packed to prevent damage during the transport, if possible, it is better in the original packaging. If you send the parts directly to our company, please remember, that we will not accept packages with makeshift materials (bags, envelopes etc ...) or badly packed.
• To avoid the biological risk, the returned products must be cleaned and sanitized to eliminate possible remains and contaminations before the shipment to Ats.
• Please note, that, to be compliant with UE Regulation 2016/679 the patient data saved in the device must be anonymized.
• Concerning the products not covered by warranty, the minimum cost is € 250 for operating expenses (repair cost and any sub supplier fixed costs are excluded). Regarding the obsolete systems the repair is accepted under reserve.
• You are responsible for all return shipping costs and customs duties.
• The faulty goods related to a replacement under warranty must be returned within 30 days from shipping date, otherwise we will issue an invoice.

Before to proceed with the Rma request please read the following conditions

CONDITIONS TO REQUEST A REPLACEMENT UNDER WARRANTY:

• To request a replacement under warranty is mandatory to fill the following official form with the serial number of the system or, if it is not related to a specific system, with the serial number of the part and the ticket reference given by our Support Team support@atsmed.it after ATS technical support’s analysis.
• Request filled without the related ticket will not be considered valid and the warranty will not be accepted.
• The filled form is valid as an official replacement order under warranty.
• Requests without the reference of a precise serial number will be considered automatically for stock and on the part, it will be mounted the latest SW version. If the part is related to a system, please do not forget to indicate the serial number to avoid compatibility issues.
• Shipping costs are to be borne by the customer.
• The received Rma number must be inserted in the pack with the faulty items.
• If it is necessary to return different parts related to a single system, it is possible to fill a unique form for all the parts writing the related codes (previously given by our Support Team).
• If it is necessary to return different parts related to different systems, it is mandatory to fill one form for each system serial number.
• If the Rma is not related to a specific system serial number (for example for stock) instead of the system serial number, it is necessary to write 11 111 11 11 and mention in the note that it will be kept for stock.
• The faulty item must be returned within max. 30 days. If the faulty part will not be received within the indicated period, ATS will invoice to the customer the not returned spare parts.
• In addition of the part price, we will apply € 250 for goods returned after invoicing (administration and management costs).
• To get updates or organize the shipment it is necessary to write to after.sales@atsmed.it.

CONDITIONS TO REQUEST A REPAIR UNDER WARRANTY:

• To request a repair under warranty is mandatory to fill the following official form with the serial number of the system or, if it is not related to a specific system, with the serial number of the part and the ticket reference given by our Support Team (support@atsmed.it) after Ats technical support’s analysis.
• Request filled without the related ticket will not be considered valid and the warranty will not be accepted.
• The filled form is valid as an official repair order under warranty.
• Requests without the reference of a precise serial number will be considered automatically for stock and on the part, it will be mounted the latest SW version. If the part is related to a system, please do not forget to indicate the serial number to avoid compatibility issues.
• Shipping costs are to be borne by the customer.
• The received RMA number must be inserted in the pack with the faulty items.
• If it is necessary to return different part related to a single system, it is possible to fill a unique form for all the parts writing the related codes (previously given by our Support Team).
• If it is necessary to return different parts related to different systems, it is mandatory to fill one form for each serial number.
• If the Rma is not related to a specific system serial number (for example for stock) instead of the system serial number, it is necessary to write 11 111 11 11 and mention in the note that it will be kept for stock.
• The item to be repaired must be returned within max. 30 days. If the faulty item will not be received within the indicated period, ATS will delete the Rma and it will be necessary to fill another form to get a new one.
• To get updates or organize the shipment it is necessary to write to after.sales@atsmed.it.
• If it is not possible to repair the part, we will apply 250 euro for administration and management cost.

CONDITIONS TO REQUEST A REPAIR WITHOUT WARRANTY:

• To request a repair without warranty is mandatory to fill the following official form with the serial number of the system or, if it is not related to a specific system, with the serial number of the part and the ticket reference given by our Support Team (support@atsmed.it) after Ats technical support’s analysis.
• Request filled without the related ticket will not be considered valid and the warranty will not be accepted.
• The filled form is valid as an official repair order without warranty.
• Requests without the reference of a precise serial number will be considered automatically for stock and on the part, it will be mounted the latest SW version. If the part is related to a system, please do not forget to indicate the serial number to avoid compatibility issues.
• Shipping costs are to be borne by the customer.
• The received RMA number must be inserted in the pack with the faulty items.
• If it is necessary to return different part related to a single system, it is possible to fill a unique form for all the parts writing the related codes (previously given by our Support Team).
• If the Rma is not related to a specific serial number (for example for stock) instead of the system serial number, it is necessary to write 11 111 11 11 and mention in the note that it will be kept for stock.
• The item to be repaired must be returned within max. 30 days. If the faulty part will not be received within the indicated period, ATS will delete the Rma and it will be necessary to fill another form to get a new one.
• If it is not possible to repair the part, we will apply 250 euro for administration and management cost.
• A fixed charge will be applied for all repairs carried out c/o the ATS laboratories in Torre De’ Roveri after the expiry of the relevant warranty period: € 250 euro regardless of the type of fault, in addition to the actual costs of repair.
• To get updates or organize the shipment it is necessary to write to after.sales@atsmed.it.
• In case of non-acceptance of the estimate, we will invoice € 250 for management costs.